Returns & Repairs
All rings and Custom order sales are final.
Products can be exchanged within 7 days after purchase. Please email firstname.lastname@example.org to apply to exchange. Make sure all packaging and products are enclosed and sent back within 7 days of receiving the package.
If something breaks, like a clasp, or a jump ring comes loose, I will fix it one time for free within 30 days after purchase. Otherwise, after 30 days, there will be a repair charge. Customer is responsible for shipping costs and will be credited in full minus initial shipping cost.
If an item needs to be electroplated in gold or silver, the price will vary and depends on how long you've had it.
Please follow these steps when returning/exchange an order:
1 ) Send an e-mail to email@example.com.
2 ) Make sure that the jewelry is packed neatly in their original jewelry boxes.
3 ) Clarify on the customs declaration on the outside of the package that it is a return and value is 0.
4 ) Return your order to :
No.17, Lane 175, Taiyuan Rd, Taipei 103, Taiwan
ALL RING SALES ARE FINAL. Rings, necklaces or products that are marked as MADE TO ORDER or HANDMADE cannot be exchanged, since these were customized to your size, length. SALE PRODUCTS/ DEALS OF THE DAY/ WEEK/MONTH/SEASON ARE FINAL SALE. This will be indicated in the product listing.
All final sale items are not eligible for merchandise credit, return or exchange. Please carefully review all product information and sizing before making a purchase.
所有戒指都是最終銷售。標記為MADE TO ORDER（客制）戒指、項鍊或產品不能更換，因為這些是根據您需求的尺寸、長度或客製款定制的。促銷產品/每日/每週/每月/季節的促銷商品都是最終銷售。這將在當季促銷產品列表中指出。