在官網選購想要的款式創憶盒，2個工作天會寄出給您，盒內有完整的材料工具、圖文並茂的步驟手冊以及教學影片，創作完成後，將回件與回執卡寄回來給我們，我們收到後約6-8個工作週為您完成作品。
Select your desired style of keepsake box on the official website. Your kit will be shipped within 2 business days and includes all necessary materials and tools, a step-by-step illustrated manual, and instructional videos. After completing your creation, send it back to us along with the return card. Once we receive it, please allow approximately 6–8 weeks for us to complete your finished piece.

可以加購項墜，購買由此。
Yes, add-on items can be purchased individually. Shop here.

戒圍測量可以參考此頁面。
Please see tutorial video here.

可以。我們提供 Vermeil 等級厚鍍 18K 金（2.5 micron plated 18ct gold) 鍍金服務，可以選擇黃金色或是玫瑰金色，詳情可參考此頁面。
Yes. We provide 18K gold vermeil services (2.5-micron plated 18ct gold) in your choice of yellow gold or rose gold. Please refer to this page.

可以。我們提供文字雷射鐫刻（含數字與符號）與雷雕（僅限項墜）加購服務，詳情可參考此頁面。
Yes, we offer laser text engraving (including numbers and symbols) and graphic laser engraving (exclusive to pendants) as add-on services. Please refer to this page for more details.

MÉMOIRE 創憶盒下單後 2 個工作天出貨。
The MÉMOIRE box will be shipped within 2 business days after your order is placed.

可以私訊客服，雙北地區可於當日時間（平日10:00-17:00）Lalamove快遞，使用運費到付方式為您急單出貨，外縣市可以使用郵寄快捷寄出（隔日到貨）。
Yes, please send a direct message (DM) to our customer service. For Taipei and New Taipei City, we can arrange same-day urgent shipping via Lalamove (weekdays 10:00-17:00) with cash on delivery (COD) for shipping fees. For other cities, we can send it via Express Post by Chunghwa Post (next-day delivery).

從收到回件後開始計算6~8週工作週完成。寄出時會寄信通知。
Production takes 6–8 business weeks upon receipt of your return. You will receive an automated email notification when it ships.

一般製作期約6～8週工作週，如有急單需求可私訊客服加開急單服務。
急件 (1～2件商品)：3 個工作週 (＋NTD5000)
超急件：10 個工作天 (＋NTD8000)。
Standard production takes 6–8 business weeks. However, rush upgrades are available by messaging our customer service.
Rush Order (1–2 items): Shortened to 3 business weeks (+NTD 5,000)
Super Rush: 10 business days (+NTD 8,000)

訂單成立後，系統會寄送確認信至您的 Email，您可使用信件內的訂單號碼，向客服查詢訂單進度。
Once your order is confirmed, you will receive a confirmation email. Please message customer service with the order number found in the email to check your status.

若訂單需修改，請 Instagram 或是 LINE 私訊客服協助修改。若商品已進入製作階段則無法修改。
Please DM our customer service via Instagram or LINE immediately if you need to modify your order details. No changes can be made once the item is in production.

目前沒有實體店面，購買請由官網下單。
We do not have a physical store location at the moment. All purchases must be placed directly through our official website.

我們是開立電子發票，根據財政部電子發票規定，訂單完成電子發票後會寄送至您的 Email。
Yes,  an e-invoice will be automatically sent to your registered email address once the order is completed.

有提供載具，請於結帳頁面填寫載具資訊。
Yes. Please provide your carrier information in the designated field during checkout.

整單滿 NTD1000 贈 1％ 回饋金，可於下一筆消費折抵使用。
Spend NTD 1,000 or more on a single order to earn 1% cashback, which can be applied to your next order.